Delivery
Where do you deliver?
How much does delivery cost and how long will it take?
Do you always meet your delivery timescales?
What happens if my order comes over two deliveries - am I expected to pay postage twice?
What if I'm not in when you make a delivery?
Where do you deliver?
We deliver to:
UK
Which includes: Channel Islands, Isle of Man, British Forces Post Office
Europe
Which includes: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
The Rest Of The World
Which includes: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States of America and British Virgin Islands.
How much does delivery cost and how long will it take?
We've tried to keep the prices down as much as possible and offer £3.95 postage flat rate (UK customers only).
International Delivery
Europe £6.95 up to 2 weeks
Rest Of World £10.00 up to 2 weeks
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
What if I'm not in when you make a delivery?
Don't worry. The person who delivers your order will leave a card saying they've called, but no one was at home. There will be a phone number for you to ring to arrange a more convenient delivery day.
Returns/Refunds
If you are not entirely satisfied with your purchase then we offer a 14 days returns policy. Please contact us by phone to advise you are returning the item and we will then provide you with instructions for returns. We will then refund you (minus postage) as soon as possible and in any case within 30 days.
If you wish to cancel your order please contact us as soon as possible. If the item has been dispatched you must return the item to us at your own cost. Original postage charges will not be refunded. For your protection we recommend you use a recorded delivery service for returning items. You must also make sure that items are securely packaged and in their original condition on returning them to us.
This does not affect your statutory rights.
Faulty goods
If an item is found to faulty or damaged on receipt please contact us by email as soon as possible and return the item within 14 days for a full refund (including reimbursement of delivery charges) or exchange.
Out of stock items
Whilst every effort is made to ensure items are updated on screen to show they are out of stock this may not always occur. If you order an item that is temporarily out of stock we will email you to see if you wish wait for the item or cancel your order.
